The Four Habits Coding Scheme
The Four Habits Coding Scheme (or 4HCS) is a model that tries to directly measure health care communications. The four habits are investing in the beginning ("Please don't ask me for pain meds"), eliciting the patient's perspective ("I want Dilaudid"), demonstrating empathy ("Yeah... No Dilaudid," and investing in the end ("Don't hesitate to leave AMA"). A recent study in the Journal of Hospital Medicine showed that HCAHPS scores do not correlate with 4HCS.
- (I Can't Get No) Satisfaction
- Patient Satisfaction Survey